NHTSA Complaint #11204559 — 2014 HYUNDAI SONATA

ON 4/24/19 AT APPROXIMATELY 5:00PM, I WAS DRIVING DOWN A BUSY CITY DRIVING WHEN MY CHECK ENGINE LIGHT CAME ON FOLLOWED BY ALL OF THE LIGHTS ON THE DASHBOARD BLINKING. I DROVE INTO A PARKING LOT AND MY CAR COMPLETELY SHUT DOWN ON ME. IT WOULD NOT TURN ON OR START AT ALL. I HAD TO USE MY CAR INSURANCE TO HAVE MY CAR TOWED TO MY FRIENDS HOUSE BECAUSE THE HYUNDAI DEALERSHIP WAS NOT WITHIN THE TOWING RANGE TO BE COVERED BY MY INSURANCE. I CALLED THE HYUNDAI DEALERSHIP SERVICE DEPARTMENT AT THE VERY BEGINNING OF THE NEXT DAY, 4/25/19. THE DEALERSHIP CAME AND TOWED MY CAR TO THE DEALERSHIP. AFTER THE INSPECTION, I WAS NOTIFIED THAT I SUFFERED AN ENGINE FAILURE AND THE ENGINE HAD TO BE REPLACED. I WAS PROVIDED WITH A RENTAL CAR, WHICH I CAN USE UNTIL MY CAR IS FIXED, BUT HYUNDAI WILL NEED TO SEND THEM A NEW ENGINE SO THEY DONT KNOW YET WHEN THE CAR WILL BE FIXED. I WAS ALSO TOLD THAT I WOULD HAVE TO PAY FOR THE HOSES, GASKETS; ANYTHING THAT WASN'T EITHER A BLACK SURFACE OR METAL BECAUSE THE WARRANTY DOES NOT COVER THOSE. THE ESTIMATE FOR ME TO PAY WOULD BE AROUND $300. ALSO, DURING THE INSPECTION FOR THE ENGINE, I WAS TOLD THE AXELS WERE LEAKING AND THOSE NEEDED TO BE REPLACED INCLUDING ALL OF THE COMPONENTS OF THE BRAKE SYSTEM. I WOULD HAVE TO PAY THE $50 DEDUCTIBLE AND THE WARRANTY WOULD COVER THE REST. WHEN THE CAR COMPLETELY SHUT DOWN WHILE IT WAS STILL MOVING WAS VERY UNSAFE, ESPECIALLY DURING RUSH HOUR TRAFFIC.