NHTSA Complaint #11204493 — 2012 KIA SOUL

ON APR. 4TH, 2019 MY CAR HAD BROKE DOWN. AFTER GETTING A DIAGNOSTIC THE MECHANIC HAD ADVISED ME THAT THERE IS A HOLE IN MY ENGINE THAT SEEMS TO HAVE BEEN CAUSED FROM OVERHEATING . A WEEK LATER ON APRIL 12, 2019 KIA RECALL NOTICES ON MY VEHICLE. THE LETTER, WHICH I RECEIVED ON APRIL 24, 2019, STATED THAT MY VEHICLE IS HAVING A SAFETY RECALL AS THERE HAVE BEEN REPORTS THAT IT IS HAD THE ABNORMAL ENGINE COMBUSTION. I IMMEDIATELY CALLED KIA AND THEY TOWED MY CAR TO THE NEAREST KIA DEALERSHIP. TWO DAYS LATER I WILL SAVE A CALL FROM TODD, THE MECHANIC AT KIA, WHO STATED MY REPAIR HAS BEEN DENIED TO CONTACT CONSUMER AFFAIRS . I SPOKE WITH THEM NUMEROUS TIMES AND WAS TOLD THAT MY REPAIR WAS DENIED BECAUSE I HAVE NO WARRANTY ON MY ENGINE. FROM MY UNDERSTANDING, A WARRANTY IS NOT NEEDED ON A SAFETY RECALL AND THAT I AM RESPONSIBLE TO PAY FOR THE REPAIRS WHICH THEY SAID THEY CAN DO IT FOR $4100. THIS IS ABSURD. I HAVE BEEN SO INCONVENIENCED AND MISTREATED, ENGINES EXPLODING IS NOT A MINOR PROBLEM WITH A CAR AND I WOULD LIKE FOR THEM TO PROVIDE ME A PROPER SOLUTION. TO ME IT SEEMS AS THOUGH THE REPAIRS ARE AN OUT OF POCKET COST MEANING NO ONE AT THE COMPANY WILL GET PAID TO REPAIR IT AND THEY ARE GIVING ME THE SHORT END OF THE STICK. THE RECALL LETTER INDICATED IF I HAVE BEEN AFFECTED BY THIS DE THE RECALL LETTER INDICATED IF I HAVE BEEN AFFECTED BY THIS DEFECT THEY WILL REPLACE THE ENGINE ST NO COST TO ME, BUT THEN ASK ME TO PAY $4100. PLEASE HELP ME. ATTACHED I HAVE ATTACHED THE PICTURE OF THE MY ENGINE CLEARLY SHOWN WITH A HOLE IN IT WHICH IS NOT SOMETHING THAT OFTEN HAPPENS TO VEHICLES. I WANT MY RECALL LETTER HONORED ASAP.