NHTSA Complaint #11204211 — 2018 CHRYSLER PACIFICA STEERING

Complaint Details

ODI Number	11204211
Vehicle	2018 CHRYSLER PACIFICA
Component	STEERING
Date of Incident	April 9, 2019
Date Filed	April 28, 2019
Mileage	19,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

POWER STEERING LOSSES ALL ASSISTANCE AND ITS VERY HARD TO HANDLE THE VEHICLE . MESSAGE SHOWS UP ON DRIVER DISPLAY THAT SAY POWER STEERING SYSTEM IS NOT AVAILABLE. THIS HAS HAPPEN NUMEROUS TIMES WHILE DRIVING FROM 20 TO 50 MPH AND SOME TIMES WHILE STOPPED. VEHICLE HAS 19K MILES ON IT. HAS BEEN AT THE DEALER 2 TIMES AND HEADING BACK A THIRD TIME WITHIN THE LAST 2 WEEKS FOR THE SAME PROBLEM. FIRST THEY CHANGED THE GEAR RACK 19001012 AND EPS MODULE RETURNED VEHICLE. DID NOT EVEN LEAVE THE DEALERSHIP PARKING LOT AND THE PROBLEM WAS BACK. RETURNED VEHICLE FOR ANOTHER SERVICE AND THIS TIME THEY CHANGED EPS WIRING HARNESS. HAD THE VEHICLE FOR 3 DAYS AND PROBLEM IS BACK, TAKING BACK TO THE DEALERSHIP FOR THE 3RD TIME. THE LOSS OF POWER STEERING ASSIST IS A MAJOR SAFETY ISSUE AND WILL LEAD TO AN ACCIDENT AND MAYBE EVEN DEATH.

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