NHTSA Complaint #11204147 — 2015 HYUNDAI SONATA

2015 SONATA SPORT 2.0T, 23800 ODOMETER. I NOTICED A SOUND THAT SOUNDED LIKE THE BLOWER FAN AT MAX. SPEED SETTING, WHEN I ACCELERATE. INVESTIGATED AND FOUND THE AIR HOSE ASSY. BETWEEN THE AIR FILTER BOX AND THE INLET OF THE TURBO WAS DISCONNECTED FROM THE TURBO INLET. UPON REMOVAL. THE HOSE WAS MELTED THRU. I PURCHASES A REPLACEMENT HOSE FROM ZIMBRICK HYUNDAI EAST IN MADISON WI AND FOUND OUT THAT THE REPLACEMENT WAS OF A DIFFERENT HEAT RESISTANT MATERIAL AND ASK THE SERVICE MANAGER IF THIS COST IS COVERED UNDER WARRANTY. IT WAS NOT BECAUSE I WAS REPLACING IT MYSELF. I CALLED HYUNDAI CUSTOMER SERVICE AND THERE CONFIRMED THIS. WHY WON'T HYUNDAI WARRANT AN OEM PART THAT WAS CHANGED TO AN ALTERNATIVE MATERIAL, AFTER THE PRODUCT WAS RELEASED TO THE CONSUMER, REGARDLESS WHO INSTALLS THE PART ONTO THE CAR? THE VEHICLE WAS STATIONARY, AND INSIDE A GARAGE DURING THE REMOVAL AND INSTALLATION OF THE AIR HOSE ASSY.