NHTSA Complaint #11203865 — 2012 HYUNDAI TUCSON

TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. WHILE DRIVING 35 MPH, THE ENTIRE INSTRUMENT PANEL ILLUMINATED AND THE ENGINE MADE LOUD NOISES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE WAS BLOWN AND CONTAINED METAL SHAVINGS. DUELL'S EVANSVILLE HYUNDAI (4400 E DIVISION ST, EVANSVILLE, IN 47715, 812-473-4400) ADVISED THE CONTACT TO HAVE THE VEHICLE TOWED TO THEIR FACILITY. THE DEALER STATED THAT THE VEHICLE WAS 9,000 MILES OVER THE EXTENDED 100,000 MILE WARRANTY LIMIT AND REQUESTED THE MAINTENANCE HISTORY OF THE VEHICLE. THE DEALER CALLED BACK TO CONFIRM THAT THE SERVICE HISTORY WAS EXCELLENT AND PROMISED A NEW ENGINE REPLACEMENT. AFTER SOME DIFFICULTY RECEIVING AN ENGINE, THE DEALER FINALLY GOT THE ENGINE IN MARCH OF 2019 AFTER HAVING THE VEHICLE SINCE DECEMBER 5, 2019. AFTER THE ENGINE ARRIVED, THE DEALER INFORMED THE CONTACT THAT THERE WAS AN INTERNAL LEAK THAT DELAYED THE PROCESS. ALSO, WHILE TESTING THE ENGINE, THE VEHICLE STALLED. AFTER ANOTHER FEW WEEKS, THE DEALER STATED THAT THEY HAD TO REPLACE THE VALVES THAT CAUSED THE STALL. THE CONTACT CALLED AN ATTORNEY WHILE WAITING FOR THE REPAIR. THE DEALER THEN CALLED BACK AND STATED THAT THEY WERE SENT THE WRONG VALVES. DURING THIS PROCESS, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE CONTACT HAD TO PURCHASE ANOTHER VEHICLE SINCE THE DEALER DID NOT OFFER A LOANER VEHICLE DURING THE EXTENDED REPAIR TIME. THE CONTACT WAS STILL WAITING FOR THE VEHICLE TO BE REPAIRED. THE FAILURE MILEAGE WAS 109,000.