NHTSA Complaint #11203816 — 2011 BUICK REGAL

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11203816
Vehicle 2011 BUICK REGAL
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage 136,270 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

I AM SEEING MULTIPLE COMPLAINTS ONLINE ABOUT THE HEADLIGHT ASSEMBLIES HERE: HTTP://WWW.CARPROBLEMZOO.COM/BUICK/REGAL/HEADLIGHTS-PROBLEMS.PHP ON MY BUICK, I AM HAVING THE SAME EXACT ISSUES. FOR SOME REASON, THERE IS CONDENSATION/WATER ENTERING THE HEADLIGHT HOUSING AND CAUSING THE BALLAST AND BULB TO FAIL. BUICK WANTED $1,215.00 TO REPAIR THE HEADLIGHTS. ONE PERSON IN THE SITE ABOVE SAID THE FOLLOWING: "THIS IS DUE TO A FAULTY SEAL BETWEEN THE OUTER AND INNER SHELL ASSEMBLY. THIS IS A HUGE SAFETY ISSUE, AS THE VEHICLE MAY LOOSE ALL HEADLIGHTS AND CAUSE THE DRIVER TO CRASH. THE ASSEMBLIES ARE VERY COSTLY TO REPLACE AND THE ISSUE IS VERY COMMON ON ALL 2011 THOUGH 2017 REGAL AND GS MODELS WITH HID. THIS IS DANGEROUS AND SHOULD BE FIXED BY THE MANUFACTURER. NEW ASSEMBLIES WILL RESULT IN THE SAME SAFETY ISSUE IN A SHORT AMOUNT OF TIME. THIS COULD BE A DESIGN FLAW OR A MANUFACTURING FLAW. . . REGARDLESS, IT IS VERY DANGEROUS!." I AM IN A MAJOR PREDICAMENT. I CAN'T AFFORD THE NEW HEADLIGHTS, AND EVEN IF I COULD, THIS PERSON IS STATING THAT THEY ARE LIKELY TO FAIL AGAIN. ALSO, THE WAY THIS BUICK IS DESIGNED, I WAS ABLE TO REPLACE THE PASSENGER SIDE HEADLIGHT WITH A MORE INEXPENSIVE BULB. I COULD NOT EASILY REPLACE THE DRIVER SIDE HEADLIGHT, OR ANOTHER BULB THAT IS OUT. THE DESIGN IS A SAFETY RISK AS I CAN'T AFFORD THE DEALERS'S REPAIR COSTS AND CANNOT DO IT MYSELF. THE WASHER FLUID BOTTLE IS IN THE WAY AND THERE WAS NO WAY TO EASILY REMOVE THE HEADLIGHT. THIS PUTS ME AT RISK FOR A CRASH AND ALSO A TICKET FROM POLICE. BUICK SHOULD FIX THIS FOR ALL REGALS WITH THIS ISSUE - ESPECIALLY SINCE THEIR VEHICLES ARE SO INCREDIBLY EXPENSIVE ANYWAY..

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