NHTSA Complaint #11203793 — 2017 HONDA CR-V

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11203793
Vehicle	2017 HONDA CR-V
Component	ENGINE
Date of Incident	April 17, 2019
Date Filed	April 25, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

DURING OIL CHANGES, MORE OIL WAS COMING OUT THAN WAS BEING PUT IN. OIL CLEARLY SMELLS LIKE FUEL. WHEN I BROUGHT THIS TO HONDA'S ATTENTION IN EARLY APRIL, I WAS TOLD TO GO TO A CERTIFIED HONDA DEALERSHIP TO GET A DIAGNOSIS. DURING THE DIAGNOSIS DONE ON 4/17/2019, THEY PERFORMED AN OIL CHANGE AT 80% OIL LIFE WHICH INDICATED THAT OIL LEVELS WERE ELEVATED BY APPROXIMATELY 1/4TH OF A QUART. I CAN ONLY IMAGINE HOW DILUTED THE OIL WOULD BE AT 10 OR 15% OIL LIFE. ACCORDING TO MY CASE MANAGER AND AS STATED IN THIS PAPERWORK, THIS IS "NORMAL". PAPERWORK PROVIDED BELOW WITH PERSONAL INFORMATION REDACTED.

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