NHTSA Complaint #11203170 — 2013 KIA SOUL

I 2013 KIA SOULS RECENTLY WENT OUT, IT WON'T START. THERE WAS NO LIGHT THAT INDICATED A PROBLEM. I TOOK IT TO MY MACHINE WHO BELIEVED IT WAS THE STARTER OR BATTERY BUT WHEN HE LOOKED AT THE ENGINE HE BELIEVED IT HAD BLOW UP. A RECENT RECALL WAS DONE ON MY VEH, SO I GOT IT TOLLED TO KIA. THEY DIDN'T ISSUE ME A RENTAL, AND THE SERVICE MAN DIDN'T WANT TO TAKE THE VEH BECAUSE THEY HAVENT RECEIVED ANY INFORMATION ON IT. I HAD TO GO HOME AND GET THE RECALL NOTICE THAT WAS GOING TO BE SENT OUT TO CUSTOMERS. I'VE BEEN CALLING FOR THE PAST 2 WEEK AND THE SERVICE PERSON CLOSED OUT MY CASE. IF YOU HAD NO INFORMATION ON THE RECALL HOW CAN YOU CLOSE OUT MY CASE ? WHAT KNOWLEDGE DID YOU HAVE THAT YOUR WERE NOT INFORMING ME? ON 4/22/2019 I RECEIVED A CALL THAT STATED MY CAR WAS NOT PART OF THE RECALL BECAUSE THE SERVICE CODES AND THAT I WOULD HAVE TO PAY FOR A NEW ENGINE BUT THEY CAN;'T FIND ONE. MAYBE BECAUSE IT WAS RECALLED