NHTSA Complaint #11203103 — 2019 JEEP COMPASS

I BOUGHT THIS VEHICLE AT HAWK CHRYSLER DODGE JEEP 7911 W ROOSEVELT RD, FOREST PARK, IL 60130 ON 04/8/19 . I DROVE OFF THE LOT WITHOUT A PROPER EXPLANATION/PRESENTATION OF MY VEHICLE, NO ONE WENT OVER THE FEATURES WITH ME. WHEN I ARRIVED AT HOME, A FAMILY MEMBER POINTED OUT THAT THE LCD SCREEN QHERE THE MILEAGE IS DISPLAYED WAS NOT WORKING. AT FIRST I THOUGHT IT MAY TURN ON WITH ONE OF THE BUTTON ON THE VEHICLE BECAUSE I'VE NEVER OWNED A VEHICLE LIKE THIS. AFTER 10 -15 MINUTES OF PLAYING AROUND WITH BUTTONS I COULDN'T FIGURE IT OUT AND CALLED THE DEALERSHIP, THE SALESPERSON SAID TO BRING IT BACK FOR AN UPDATE. ON THE WAY BACK TO THE DEALERSHIP I GOT INTO A CAR ACCIDENT BECAUSE I WAS ON MY WAY BACK TO THE DEALER AND I DID NOT REALIZE HOW FAST I WAS GOING SINCE MILEAGE WAS NOT DISPLAYED. NOW, I HAVE DAMAGE ON THE FRONT DRIVER SIDE OF THE VEHICLE LESS THAN 24HRS LATER. IT IS NOW 04/23/19 AND THE VEHICLE IS UNDER THE DEALERSHIP POSSESSION BECAUSE THE PART TO THE LCD SCREEN IS ON BACK ORDER. ACCORDING TO THE SALESPERSON, I JUST NEEDED AN UPDATE, WRONG.