NHTSA Complaint #11202794 — 2017 CHRYSLER PACIFICA

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE MAKING A TURN AT 35 MPH, THE VEHICLE SHUT OFF. THE CONTACT COASTED THE VEHICLE INTO A PARKING LOT WHERE IT WOULD NOT RESTART. AFTER MAKING ARRANGEMENTS TO HAVE THE VEHICLE TOWED, THE CONTACT WAS ABLE TO RESTART THE ENGINE. A YEAR LATER, WHILE ON A TRIP, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO MOBERLY MOTOR COMPANY (1520 N MORLEY ST, MOBERLY, MO 65270, (660) 263-6000) WHERE THE FAILURE WAS ABLE TO BE DUPLICATED. THE CONTACT CALLED THE MANUFACTURER AND WAS WAITING TO HEAR BACK REGARDING A POSSIBLE DIAGNOSIS OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,500. *BF THE CONSUMER STATED THERE WAS A 2ND FAILURE ON 3/28/2019 AND VEHICLE COULD NOT BE REPAIRED UNTIL THE PROBLEM WAS DUPLICATED. THE DEALER STILL HAS POSSESSION OF THE VEHICLE. *TR