NHTSA Complaint #11202592 — 2018 BMW X3

BMW 2018 X3 STEERING WHEEL ***WENT OUT OF CONTROL*** FOR UNKNOWN REASON AND TOOK OVER MY DRIVING ON HWY 84 WHEN I WAS GOING ABOUT 62 MILES, IT GEARED TO LEFT ON ITS OWN. THE CAR EVENTUALLY HIT CENTER DIVIDER DURING THE COURSE OF TRYING TO AVOID OTHERWISE POSSIBLY SEVERE COLLISION. X3 ENTIRE LEFT SIDE DAMAGED, CALLED 911, CAR TOWED. CONTACTED BMW NA AND LOCAL DEALER IN FREMONT CALIFORNIA, CAR TESTED, REPORTED BACK WITH NO PROBLEM. BMW OFFERED NO EXPLANATION OF WHY IT HAPPENED. NOR DID ANY REMEDY OFFERED FOR CAR DAMAGE, ESTIMATED REPAIR COST OF $13000, ASIDE FROM STRESS CAUSED AFTER SUCH A TRAUMATIZING INCIDENT. THE BLACK BOX WHICH SUPPOSED TO RECORD CAR ACTUAL STATUS, BMW REPLIED FOUND NO ERROR CODE. I BELIEVE THERE WERE MANUFACTURE DEFECTS BECAUSE THE X3 WENT THRU ONE RECALL AND THEN TRUNK POP OPENED ON ITS OWN, SENT IN AGAIN FOR SERVICE TO REPAIR. SOON AFTER, THE STEERING WHEEL WENT OUT OF CONTROL. IT'S SUCH AN OBVIOUS SAFETY ISSUE THAT PEOPLE MIGHT LOSE LIFES ON IT. IT'S BEEN OVER 9 MONTHS AND TILL NOW, WE STILL DON'T KNOW HOW IT HAPPENED AND WHAT'D TRIGGER IT TO LOSE CONTROL IN THE FUTURE. IT'S DIFFICULT FOR AN INDIVIDUAL TO OBTAIN JUSTICE FROM SUCH A BIG CORPORATION. GRATEFUL THAT I'M ALIVE AND HAVE A CHANCE TO FILE THIS COMPLAINT SO THIS INCIDENT HAS A CHANCE TO BE NOTICED OR BE FURTHER INVESTIGATED.