NHTSA Complaint #11197247 — 2014 JEEP CHEROKEE

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE IGNITION SWITCH. THE VEHICLE WAS TOWED TO NAPLETON'S RIVER OAKS CHRYSLER DODGE JEEP RAM (LOCATED AT 17225 TORRENCE AVE, LANSING, IL 60438, (708) 782-4768) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT A NEW KEY WAS NEEDED. THE KEY WAS REPLACED, BUT THE FAILURE RECURRED THREE MONTHS LATER. THE VEHICLE WAS TOWED AGAIN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER HAD A LOOSE WIRE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 98,325.