NHTSA Complaint #11196793 — 2012 FORD FOCUS

SHIFTING AND TRANSMISSION ISSUES: VEHICLE STARTED OUT WITH SHIFTING PROBLEMS FROM FIRST TO SECOND GEAR. TOOK TO A MECHANIC AND WAS TOLD I NEEDED A NEW TRANSMISSION (AT THIS TIME THE CAR HAD ROUGHLY 80K MILES). THEN TOOK TO THE FORD DEALERSHIP, WHERE MY CAR WAS UNDER EXTENDED WARRANTY, WHERE THE CAR'S COMPUTER WAS RESET, AND WAS TOLD THEN THAT IT WOULD CONTINUE TO HAVE SHIFTING ISSUES; THAT'S JUST HOW THE CAR WAS MADE. ABOUT THREE MONTHS LATER, THE PROBLEMS STARTED AGAIN AND GOT WORSE. THE SHIFTING CONTINUED TO DYSFUNCTION, WHICH I "FIXED" BY PARKING AND RESTARTING MY CAR, THUS RESTARTING THE COMPUTER. IT WOULD USUALLY DRIVE OKAY AFTER THAT. I DROVE LIKE THIS FOR SOME TIME UNTIL I WAS HAVING ISSUES STARTING THE CAR AND ONCE I FINALLY GOT IT STARTED, IT WAS UNABLE TO GO IN REVERSE. I IMMEDIATELY BROUGHT IT BACK TO THE SAME PLACE WHERE MY COMPUTER WAS RESET THE FIRST TIME, AND WAS TOLD THAT MY CLUTCH NEEDS TO BE REPLACED. AT THIS APPOINTMENT, I ALSO DISCOVERED THAT MY EXTENDED WARRANTY WAS EXPIRED BY A MONTH, AND WOULD COST $2K TO FIX. THERE IS A RECALL ON THIS VEHICLE NOW, BUT THIS CAR IS CURRENTLY PARKED, UNABLE TO START OR MOVE, IN MY DRIVEWAY.