NHTSA Complaint #11196740 — 2011 FORD F-150 UNKNOWN OR OTHER

Complaint Details

ODI Number	11196740
Vehicle	2011 FORD F-150
Component	UNKNOWN OR OTHER
Date of Incident	March 18, 2019
Date Filed	April 16, 2019
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

WE HAD A MARCH SNOW STORM ON 3-18-19 AND TEMPERATURES WERE BELOW FREEZING. I HAD TURNED ON MY REAR WINDOW DEFROST AND WAS ON MY WAY TO WORK DRIVING ON A NEIGHBORHOOD STREET WHEN I HEARD A LOUD POP SOUND. I PULLED OVER TO THE SIDE OF THE ROAD AND FOUND THAT ONE OF MY REAR WINDOWS HAD SHATTERED. THIS IS A WINDOW WITH THE DEFROSTING ELEMENT IN IT. AFTER INSPECTING THE WINDOW I FOUND THAT THERE WAS NO SIGN OF ANY IMPACT TO THE WINDOW. AS SHOWN IN THE ATTACHED PICTURES. THE WINDOW JUST SHATTERED ON ITS OWN. WAS APPEARS THAT THIS WAS CAUSED BY THERMAL EXPANSION FROM THE HEATED DEFROSTER.

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