NHTSA Complaint #11196702 — 2010 BUICK ENCLAVE

TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE EQUIPPED WITH HANKOOK DYNAPRO HP2 TIRES. THE CONTACT STATED THAT ONE OF THE TIRES WOULD LOSE PRESSURE OVER TIME. THE SPECIFIC TIRE THAT FAILED WAS NOT DISCLOSED. THE CONTACT HAD TO CHECK FOR LEAKS, BUT THE FAILURE RECURRED. THE CONTACT HAD THE TIRES ROTATED, BUT THE FAILURE OCCURRED AGAIN SEVERAL TIMES. THE TIRE MECHANIC FINALLY DISCOVERED A CRACK IN THE TIRES. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE FAILURE TIRE SHOULD BE UNDER WARRANTY AND TO CHECK THE OTHER TIRES. THE MANUFACTURER HAD NOT CALLED BACK TO CONFIRM IF THEY WOULD REPLACE THE TIRES. THE VIN, DOT NUMBER, AND TIRE SIZE WERE UNKNOWN. THE VEHICLE FAILURE MILEAGE WAS 107,000 AND TIRE FAILURE MILEAGE WAS 4,000.