NHTSA Complaint #11196685 — 2007 TOYOTA TACOMA

THE VEHICLE WAS STATIONARY AND WAS NOT IN A WRECK. I RECENTLY HAD MY TRUCK WORKED ON AND THE MECHANIC TOLD ME THE FRAME HAD ABOUT A TWO FOOT SPOT THAT WAS RUSTED THROUGH THE FRAME. AFTER LEARNING THIS, I DID SOME RESEARCH AND FOUND OUT THERE WAS A CLASS ACTION LAWSUIT THAT WAS SETTLED WITH TOYOTA FOR THE 2005-2010 YEAR MODEL TACOMA BECAUSE OF FRAME CORROSION. I CONTACTED TOYOTA CUSTOMER SERVICE TO EXPLAIN TO THEM THAT I NEVER GOT A RECALL NOTIFICATION IN THE MAIL. THEY BASICALLY TOLD ME THEY WOULD NO LONGER REPLACE THE FRAMES FREE OF CHARGE BECAUSE I WAS TWO MONTHS PAST THE DEADLINE. I WILL MOST LIKELY BE FILING A LAWSUIT AGAINST THEM IF THEY CONTINUE TO REFUSE TO REPLACE MY FRAME. THE VEHICLE IS NOT SAFE TO DRIVE AND HAD I KNOWN ABOUT THIS, I WOULD HAVE TAKEN CARE OF IT SOONER. THEY CLAIM THEY SENT A RECALL NOTIFICATION, HOWEVER I NEVER RECEIVED IT. I DON'T THINK IT'S RIGHT THAT TOYOTA IS REFUSING TO FIX A PROBLEM THEY KNEW ABOUT AND WAS RECALLED ON THE VEHICLE THEY BUILT. MY FAMILY HAS RIDDEN IN THE VEHICLE AND HAVE BEEN PUT AT RISK OR SERIOUS BODILY INJURY BECAUSE THE VEHICLE IS UNSAFE. NOW I BASICALLY HAVE A WORTHLESS UNSAFE TRUCK THAT WILL COST TOO MUCH TO REPAIR. IS THERE ANYTHING THAT CAN BE DONE TO FORCE TOYOTA TO REPLACE THE FRAME ON MY TRUCK? TOYOTA GAVE ME CASE #[XXX]. THE CONVERSATION WAS RECORDED AND BURNED TO A CD, WHICH I HAVE IN MY POSSESSION. IF NECESSARY, I CAN MAIL IT TO SOMEONE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT