NHTSA Complaint #11195822 — 2018 JEEP COMPASS

OVER THE PAST WEEK, I HAVE HAD ABOUT 10 INSTANCES WHERE MY NEW (6 MONTH OLD - ~5K MILE) JEEP COMPASS DIED IN THE MIDDLE OF DRIVING. I WAS UNABLE TO ACCELERATE, MOVE, OR ANYTHING. THE ONLY ACTION I COULD DO WAS TO BRAKE. DURING A HANDFUL OF THESE INSTANCES, I WAS IN A PARKING GARAGE, GAS STATION OR ON A SIDE STREET WHERE I WAS ABLE TO SAFELY PULL OVER AND FIGURE OUT HOW TO RESOLVE THE ISSUE. THE OTHER TIMES, I WAS DRIVING TO/FROM WORK IN THE CITY OF BOSTON. THESE EVENTS WERE EXTREMELY TERRIFYING AND THERE WAS NOTHING I COULD HAVE DONE WITHOUT WARNING TO PREVENT BEING STUCK IMMOBILE IN THESE INTERSECTIONS. WHEN THIS HAPPENS, I HAVE TO PUT THE CAR IN PARK, REMOVE THE PARKING BRAKE (WHICH AUTOMATICALLY TURNS ON WHILE DRIVING), THEN SHUT OFF THE CAR, THEN TURN ON THE CAR AGAIN (WHERE THE ENGINE TURNS OVER A FEW TIMES FIRST), THEN IT'S "GOOD" TO DRIVE AGAIN. I TOOK THE CAR TO MY JEEP DEALER (WHERE I PURCHASED THE VEHICLE) TO HAVE THE ISSUE INSPECTED/OIL CHANGED. AS A RESULT, THEY CONCLUDED THAT THE ENGINE ON MY JEEP HAS AN UNRESOLVABLE ISSUE FROM THE MANUFACTURER WHERE THE ENGINE BURNS OIL MORE THAN ADVERTISED, UNLIKE THE 2016 VERSION OF THIS VEHICLE.THEY CONFIRM THAT NO MESSAGE OR ENGINE LIGHT CODE APPEARED, AND THE ONLY WAY TO PREVENT THIS WOULD BE TO CHECK THE OIL CONSTANTLY. THEY SHOWED A PRINT OUT FROM THEIR SYSTEM THAT STATED MY CAR HAS 5 QUARTS OF OIL, AND EACH 1 QUART OF OIL SHOULD LAST ~5K MILES. THEREFORE, THE OIL SHOULD NOT BE LOW ENOUGH TO STALL AN ENGINE @ 6 MONTHS/5K MILES. THIS IS ABSOLUTELY NOT ACCEPTABLE IN A NEW VEHICLE. I HAVE NO INDICATION WHEN A PROBLEM EXISTS. IF I RECEIVED SOME SORT OF WARNING/DASHLIGHT (REALLY ANYTHING), I WOULD KNOW THE CAR IS NOT SAFE TO DRIVE UNTIL AN ISSUE IS ADDRESSED. HOWEVER, THIS DOES NOT HAPPEN, SO I HAVE TO MANUALLY CHECK THE OIL WHEN I HAVE NO EXPERTISE IN DOING SO IN ORDER TO IDENTIFY THE ISSUE.