NHTSA Complaint #11195533 — 2013 MAZDA CX-5

MY CAR HAD AN ENGINE LIGHT AFTER DRIVING IT FOR 43K MILE. TOOK IT TO MY LOCAL MAZDA DEALER AND FOUND OUT IT HAS CODE P011A WHICH REQUIRED THE COOLANT SENSORS REPLACEMENT. HAD THE WORK DONE WHICH COST ME ABOUT $600 BUT THE ENGINE LIGHT CAME BACK WITH THE SAME ERROR CODE. AFTER SPEAKING WITH THEIR TOP LEVEL TECHNICIAN AND MANAGEMENT TEAM IT TURN OUT THE HEATER CORE WAS THE MAIN ISSUE IT WAS A MISSED DIAGNOSTIC. SO NOW THE HEATER CORE IS REQUIRED WHICH WILL COST ME ANOTHER $1800 TO GET IT FIX. IF THE HEATER CORE IS NOT REPLACED THE ENGINE CAN OVER HEAT AND ALSO IF THE HEATER IS TURNED UP, IT CAN SLOWLY COOK OR SUFFOCATE THE DRIVER AND PASSENGERS. WITH THE SAFETY CONCERNS IN MIND I DID SOME RESEARCH AND FOUND OUT THERE ARE OTHERS REPORTING SIMILAR ISSUE WITH SEEM TO INDICATE THE HEATER CORE MIGHT BE A DESIGN FLAW OR DEFECT FROM THE START WHICH REQUIRE A REPLACEMENT EVERY 50K MILE.