NHTSA Complaint #11194354 — 2018 HYUNDAI SANTA FE

ABOUT A MONTH AGO I WAS DRIVING HOME TO SANTA FE NEW MEXICO WITH MY WIFE AND DOG. THE VEHICLE BEGAN TO SPUTTER AND DIED ON THE SIDE OF THE ROAD. I CALLED BLUE LINK WHICH IS THE HYUNDAI ROAD SIDE ASSISTANCE CLUB AND THEY TOWED MY VEHICLE INTO FIESTA HYUNDAI IN SANTA FE. AT FIRST THEY SAID MY OIL WAS OVER FILLED. I CALLED JIFFY LUBE WHERE I HAD IT SERVICE 5 DAYS PRIOR AND THEY SENT THEIR MANAGER TO HYUNDAI. UPON HIS ARRIVAL THE SERVICE MANAGER AT HYUNDAI SAID THEY MADE A MISTAKE AND IT WAS A FUEL INJECTOR THAT WAS STUCK ON AND FILED THE CYLINDER WITH FUEL CAUSING THE VEHICLE TO SHUT DOWN. THEY REPLACE THE FUEL NOZZLE AFTER 3 DAYS I GOT THE VEHICLE BACK AND HEADED TO MCKINNEY TEXAS, I MADE IT TO WICHITA FALLS TEXAS AND THE CAR SPUTTERED AND DIED AGAIN THIS TIME NOT EVEN TURNING OVER WHEN YOU PUSHED THE BUTTON. ONCE AGAIN I CALLED BLUE LINK AND THEY TOWED THE VEHICLE INTO HYUNDAI TO BE SERVICED. THEY CALLED ME THE NEXT DAY SAID THEY WOULD LOOK AT IT AND ADVISE ME. THEY NEVER CALLED ME BACK SO I HAD TO CALL THEM. THEY SAID THAT THE CATALYTIC CONVERTER BLEW OFF. THEY SAID THEY WOULD HAVE IT IN THE MORNING. THAT NERVE HAPPENED AND THEY HAVE NOT CALLED ME BACK SINCE AND THAT WAS 6 DAYS AGO. THIS VEHICLE POURING FUEL INTO A CYLINDER IS A FIRE HAZARD. THIS TIME IT BUILT UP ENOUGH COMBUSTION TO BLOW THE CATALYTIC CONVERTER COMPLETELY OFF. I DO NOT KNOW THE REASON FOR THIS AS OF YET AS THEY ARE NON RESPONSIVE BUT I HAVE FILED A LEMON LAW CASE AGAINST HYUNDAI AND AM AWAITING THEIR DECISION. THIS CAR IS NOT SAFE AND I REFUSE TO GET BACK ONTO IT AGAIN. IT HAS STRANDING MYSELF AND MY FAMILY DOG INCLUDED TWICE NOW ON THE SIDE OF THE ROAD.. THE VEHICLE WAS IN MOTION WHEN THE ENGINE DIED BOTH TIMES. *TR