NHTSA Complaint #11193826 — 2013 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11193826
Vehicle	2013 RAM 1500
Component	ELECTRICAL SYSTEM
Date of Incident	April 4, 2019
Date Filed	April 4, 2019
Mileage	69,895 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

AS I WAS DRIVING TO WORK THIS MORNING I HAD MY CRUSE CONTROL SET AT 65MPH. I REACHED THE NORMAL POINT IN WHICH I TURN THE CRUSE CONTROL OFF EVERY MORNING DUE TO AN APPROACHING INTERSECTION AND THE CRUSE CONTROL BUTTONS ON THE STEERING WHEEL WOULD NOT FUNCTION. I HIT THE BRAKE PEDDLE AND THE CRUSE STILL WOULD NOT SHUT OFF. I WAS ABLE TO GET OUT OF THE TURN LANE AND PROCEED THROUGH THE INTERSECTION, WHICH WAS LUCKILY GREEN, AND SHIFTED THE VEHICLE INTO NEUTRAL AND SHUT IF OFF. UPON STARTING THE VEHICLE BACK UP THE CRUSE CONTROL BUTTONS WILL NOT FUNCTION. I TRIED AGAIN THIS AFTERNOON AND THEY ARE WORKING JUST FINE. EVER SINCE THE WIRE HARNESS WAS REPLACED A FEW YEARS AGO THERE HAVE BEEN ISSUES WITH THE VOLUME CONTROLS FOR THE RADIO BUT THIS IS THE FIRST TIME I HAVE HAD ANY ISSUE WITH THE CRUSE CONTROL. WHAT IF THIS WOULD HAVE HAPPENED AT A BUSY INTERSECTION WITH A RED LIGHT?

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