NHTSA Complaint #11192834 — 2018 TOYOTA RAV4

TL* THE CONTACT OWNS A 2018 TOYOTA RAV4. WHEN THE VEHICLE WAS TAKEN TO A CAR WASH, THE CONTACT NOTICED WATER LEAKING ONTO THE FRONT PASSENGER FLOOR. SUN TOYOTA (3001 US-19, HOLIDAY, FL 34691, (727) 310-3070) PERFORMED A TEST ON THE VEHICLE WITH THE SAME HIGH PRESSURE CAR WASH AND WAS ABLE TO DUPLICATE THE FAILURE. THE FAILURE ALSO OCCURRED WITH THREE SIMILAR VEHICLES THAT WERE TESTED. THE MANUFACTURER STATED THAT THE FAILURE WAS NOT DUE TO A DESIGN FLAW, AND ADVISED THE CONTACT TO USE A DIFFERENT CAR WASH UNTIL THEY COULD MAKE A DESIGN CHANGE. THE DEALER KEPT THE VEHICLE FOR 15 DAYS AND PROVIDED A LOANER VEHICLE. THE DEALER DID NOT REQUEST THE LOANER BACK UNTIL THE CONTACT HIRED AN ATTORNEY. THE MANUFACTURER STATED THAT THE DEALER HAD TO INDICATE THAT THERE WAS A DEFECT WITH THE VEHICLE. THE ATTORNEY WAS WAITING TO HEAR FROM THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 400.