NHTSA Complaint #11192686 — 2018 CHRYSLER PACIFICA ENGINE

Complaint Details

ODI Number	11192686
Vehicle	2018 CHRYSLER PACIFICA
Component	ENGINE
Date of Incident	March 1, 2019
Date Filed	March 30, 2019
Mileage	7,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

AUTOMATIC RESTART FEATURE STALLS THE CAR AFTER THE FEATURE TURNS OFF ENGINE AND DRIVER TRIES TO DRIVE AGAIN. IF CAR HAS NOT BEEN RUNNING FOR A LONG TIME, THEN AT FIRST STOP (STOP SIGN OR STOP LIGHT) THE AUTOMATIC RESTART FEATURE WILL TURN OFF THE ENGINE AS EXPECTED BUT WHEN DRIVER TRIES TO DRIVE AGAIN, THE ENGINE STALLS. DRIVER FORCED TO PUT CAR INTO PARK AND USE START/STOP BUTTON TO COMPLETELY RESTART THE ENGINE. THIS IS A DANGEROUS ISSUE AS THE CAR STALLS COMPLETELY AND PUTS DRIVER AT RISK OF GETTING REAR-ENDED SINCE CAR WILL NOT MOVE WHEN LIGHT TURNS GREEN. THERE IS NO WAY TO PERMANENTLY DISABLE THIS AUTOMATIC RESTART FEATURE, SO DRIVER MUST REMEMBER TO DO IT MANUALLY BY PUSHING A DASH BUTTON WITH A ON IT.....ELSE THE CAR WILL STALL AT FIRST STOP.

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