NHTSA Complaint #11192671 — 2012 NISSAN ALTIMA

18HOZ-1DIAG C CHECK & DIAGNOS (TECH 561) COMPLAINT: SERVICE ENGINE SOON LIGHT IS ON ALSO C/S THEY WERE DRIVING ON FREEWAY IN TRAFFIC WHILE RPMS WERE AROUND LOW 1,OOO VEHICLE WOULD BUCK FROM SLOW SPEEDS TRYING TO ACCELERATE ALSO WHEN VEHICLE WAS ON A HILL AT A STOP VEHICLE WOULD NOT ACCELERATE AND STARTED ROLLING BACKWARDS ONCE VEHICLE GAINED MOMENTUM VEHICLE STARTED MOVING PLEASE CHECK AND ADVISE. CAUSE: VERIFIED CUSTOMERS CONCERN. "SERVICE ENGINE SOON" LIGHT IS ILLUMINATED. CHECKED FOR DTCS AND FOUND MULTIPLE DTCS (DTC WRITTEN ON RO). CLEARED DTCS AND NONE RETURNED AFTER TEST DRIVE. VEHICLE DID FEEL A BIT SLUGGISH ON FIRST TEST DRIVE. CHECKED FLUID LEVELS AND FOUND OIL LEVEL A BIT LOW. ALSO NOTICED DRIVES FLOOR MAT TUCKED UNDER GAS PEDAL. REMOVED FLOOR MAT AND TEST DROVE AGAIN. VEHICLES ACCELERATION FEELS NORMAL. WENT TO STEEP HILL TO DUPLICATE CUSTOMERS CONCERN. COULD NOT VERIFY CUSTOMERS CONCERN. AGAIN, CORRECTION: REPLACED BOTH CAM POSITION SENSORS AS WELL AS THE CRANK POSITION SENSOR. CLEARED ALL DTCS AND TEST DROVE VEHICLE NO DTCS RETURNED. VEHICLE DRIVES FINE WITH NO ISSUES.