NHTSA Complaint #11192649 — 2013 FORD C-MAX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11192649
Vehicle	2013 FORD C-MAX
Component	STEERING
Date of Incident	March 30, 2019
Date Filed	March 30, 2019
Mileage	92,957 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

THE POWER STEERING WAS OCCASIONALLY FAILING BUT AFTER READING THE MANUAL I SAW THAT FORD SUGGEST DE POWERING THE CAR AND RESTARTING IT. AFTER WRENCHING MY BACK FROM DRIVING WITH THE POWER STEERING NOT WORKING I STARTED DOING THAT. THEN THE POWER STEERING SHUT DOWN COMPLETELY. WHEN I WENT IN THEY WANTED TO CHARGE ME OVER $2000 TO REPLACE THE STEERING RACK. AFTER DOING SOME RESEARCH I FOUND THAT FORD HAD RECALLED SIMILAR MODELS OF THAT YEAR RANGE FOR A SIMILAR ISSUE BUT HADN'T RECALLED THE CMAX. THE STEERING WAS NEARLY IMPOSSIBLE TO DRIVE WITHOUT THE POWER STEERING AND MY CAR WASN'T EVEN AT 100,000 MILES. I ALSO HAD BEEN TAKING THE CAR IN REGULARLY TO THE DEALERSHIP FOR CHECKS AND REPAIRS AND NO ONE INDICATED THIS MIGHT BE A CONCERN.

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