NHTSA Complaint #11192472 — 2010 FORD EDGE

TAKATA RECALL THE FIRST RECALL NOTICE FROM FORD MOTOR COMPANY CAME TO ME IN JULY 2016. SAFETY RECALL NOTICE 16S26 / NHTSA RECALL 16V-384. THE LETTER PROMISED FORD MOTOR COMPANY (FMC) WOULD SEND A LETTER WHEN REPLACEMENT PARTS FOR THE DEFECTIVE AIRBAG WOULD BE AVAILABLE TO FIX THE PROBLEM AT MY LOCAL DEALER. SINCE THAT TIME I HAVE RECEIVED 4 MORE SAFETY RECALL LETTERS, DATED DECEMBER 2017, JUNE 2018, OCTOBER 2018 ALL WITH THE SAME RECALL NUMBERS. THE MOST RECENT LETTER OF MARCH 2019 IS FOR THE SAME THING, BUT WITH NEW NUMBERS, SAFETY RECALL NOTICE 19S01 / NHSTA RECAL 19V-001. UPON GETTING THE OCTOBER NOTICE, I CALLED MY LOCAL FORD DEALER, AND THEIR REPRESENTATIVE SAID HE WOULD ORDER THE PARTS AND CALL ME WHEN THEY ARRIVE TO MAKE AN APPOINTMENT FOR REPLACEMENT. THEN WITH THE MARCH 2019 LETTER, I CALLED THE DEALER AGAIN. THIS TIME THE REPRESENTATIVE INFORMED ME THAT HE WOULD HAVE TO ORDER THE PARTS, AND IT WOULD BE UP TO 5 WEEKS BEFORE THE NEW AIRBAG COMES IN. HE ALSO SAID THAT FMC IS SENDING THEM ONLY 2 PER WEEK. NOTE: THE ANSWER TO WHEN DID THIS HAPPEN IS THE DATE OF THE FIRST NOTICE I GOT FROM FMC. AT TWO AND ONE HALF YEARS, I BELIEVE FMC HAS HAD MORE THAN ENOUGH TIME TO SOURCE SAFE AIRBAG TO REPLACE THESE DEFECTIVE ONES. PLEASE EXERT ALL THE INFLUENCE YOU HAVE AVAILABLE TO YOUR AGENCY TO EXPEDITE THE REPLACEMENT OF THESE AIRBAGS. THANK YOU.