NHTSA Complaint #11657550 — 2010 FORD EDGE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11657550
Vehicle 2010 FORD EDGE
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

Hello, This is [XXX] [XXX] [XXX] . This vehicle has a shorted steer sensor part#8t4z-3f818-a. If traction control button is not turned off at start up, the vehicle will slam on the brakes and jurk the steering wheel while going around a curve. I took the car to Crossroads Ford for diagnosis. They inspected and stated it needed the steering angle sensor. I payed them $377.90 for the part to be ordered on 3/20/25. The part was suppose to be there 4/1/25. They never called, I called they stated it was still on order. Today I called again 4/29/25 and asked the parts manager where the part is. He stated it was Discontinued Product from ford and is not available. This is a required part for the vehicle to perform safely, I have checked all other means of order online all are discontinued. Please advise why Ford is being allowed to discontinue production and availability for part#8t4z-3f818-a. Thank You [XXX] no accident has occurred but could due to the erratic behavior of the vehicle traction control due to this faulty part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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