NHTSA Complaint #11192369 — 2017 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11192369
Vehicle	2017 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	October 9, 2018
Date Filed	March 29, 2019
Mileage	3,092 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

TL* THE CONTACT OWNS A 2017 FORD EXPLORER. WHILE THE VEHICLE WAS UNDERGOING A ROUTINE INSPECTION BY AN INDEPENDENT MECHANIC, CORROSION WAS FOUND ALL AROUND THE VEHICLE. BROADWAY AUTO (1010 S MILITARY AVENUE, GREEN BAY, WI 54304, (855) 395-2127)SCHEDULED A DIAGNOSTIC APPOINTMENT AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 3,092. THE CONSUMER STATED THE VEHICLE WAS DAMAGED WHEN A CAR WASH CHAIN BROKE. THE CAR WASH'S DOOR DROPPED ON THE VEHICLE AND THE CHAIN WRAPPED AROUND THE VEHICLE CAUSING SEVERE DAMAGE. WHILE AWAITING THE REPAIR, THE VEHICLE BEGAN TO RUST DUE TO WATER DAMAGE FROM THE CAR WASH. *JS *DT

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