NHTSA Complaint #11192273 — 2014 KIA OPTIMA

TL* THE CONTACT OWNS A 2014 KIA OPTIMA. THE CONTACT HEARD AN EXTREMELY LOUD NOISE COMING FROM THE ENGINE COMPARTMENT. THE MANUFACTURER'S REMEDY FOR THE KNOCK SENSOR DETECTION TEST (CAMPAIGN NUMBER PI1803 - (KSDS)) FOR A SOFTWARE UPDATE FAILED TO PROVIDE A PERMANENT REPAIR. SHORTLY AFTER THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) BY CAR PROS KIA GLENDALE (400 S BRAND BLVD, GLENDALE, CA 91204, (818) 745-1400), THE NOISE CONTINUED. THE ENGINE ASSEMBLY WAS REPLACED; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO TWO OTHER DEALERS: KIA OF ALHAMBRA (1247 W MAIN ST, ALHAMBRA, CA 91801, (626) 478-1012) AND COVINA VALLEY KIA (626 S CITRUS AVE, COVINA, CA 91723, (626) 736-4275) FOR FURTHER DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.