NHTSA Complaint #11192217 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE STEERING WHEEL SHOOK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE FAILURE CODE: B2278 (ELECTRONIC POWER STEERING, TORQUE SENSOR) WAS LOCATED. THE VEHICLE WAS LATER TAKEN TO EIDE FORD LINCOLN (LOCATED AT 800 E BISMARCK EXPY, BISMARCK, ND 58504, (701) 222-3500) WHERE IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. AFTER LEAVING THE DEALER, THE STEERING WHEEL SEIZED AND THE WRENCH WARNING ICON ILLUMINATED. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER AND WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 250,000.