NHTSA Complaint #11192006 — 2017 HONDA CR-V

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11192006
Vehicle	2017 HONDA CR-V
Component	ENGINE
Date of Incident	March 5, 2019
Date Filed	March 27, 2019
Mileage	13,408 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

ENGINE WAS MAKING A FLUTTERY SOUND. NOTICED FUEL IN OIL, FOUND CAMS WERE BINDING AND TIMING CHAIN WAS STRETCHED AND LOOSE. THEY REPLACED CYLINDER HEAD AND TIMING CHAIN. LEARNED ONLINE THIS IS A KNOWN RESULT OF OIL DILUTED BY FUEL, AND THERE IS A FIX BUT ONLY FOR CARS REGISTERED IN CERTAIN STATES, NOT MY STATE. COMPLAINED TO AMERICAN HONDA, CASE #09409822. WAS TOLD OIL DILUTION IS NORMAL, CAR SHOULD NOT BE DRIVEN SHORT DISTANCES - CLAIMED THIS IS IN WARRANTY DOCUMENTS - AND THEY WILL DO NOTHING, AND ALSO CANNOT PROVIDE ME WITH ANYTHING IN WRITING. NO PRESALE MENTION OF "REQUIREMENT" TO NOT DRIVE UNDER SEVERAL MILES. WITH MY 1/2-MILE COMMUTE, WOULD NEVER HAVE PURCHASED THIS VEHICLE. BASED ON THIS I AM TERRIFIED THAT SOME TIME WHILE DRIVING IN THE FUTURE THE TIMING CHAIN WILL FAIL WHILE I AM DRIVING, THE ENGINE WILL STOP, AND THIS COULD LEAD TO SERIOUS INJURY OR DEATH -- EITHER MINE OR YHAT OF STRANGERS.

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