NHTSA Complaint #11191588 — 2017 KIA SORENTO

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11191588
Vehicle	2017 KIA SORENTO
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	March 24, 2019
Date Filed	March 26, 2019
Mileage	30,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ON 3/24/2019, OUR 2017 KIA SORRENTO WITH 30K MILES ON COMPLETELY SHUT DOWN ON THE FREEWAY. ALL LIGHTS WENT ON AND OFF, THE CAR SHOOK FROM SIDE TO SIDE AND THE CAR SHUT DOWN WE LOST STEERING AND POWER BRAKES WHILE WE WERE GOING 70MPH ON THE FREEWAY. LUCKILY WE WERE ABLE TO GET TO THE SIDE OF THE FREEWAY. THIS HAPPENED 2 MORE TIMES AND THEN WE HAD THE CAR TOWED TO A DEALERSHIP FOR SERVICE. THIS COULD HAVE EASILY CAUSED A LIFE THREATENING CAR ACCIDENT AND WE NO LONGER FEEL SAFE DRIVING THIS KIA. NOW THE SERVICE DEALER IS NOT ABLE TO REPLICATE THIS INCIDENT WHICH HAS HAPPENED TO OTHERS WE ARE READING ABOUT SO THEN THE DEALERSHIP SAYS, "NO ISSUE." THIS CAR HAS BEEN RECALLED FOR THIS EXACT ISSUE (ALTHOUGH NOT OUR VIN APPARENTLY). THIS IS OUR FIRST AND LAST EXPERIENCE WITH THE KIA - VERY DISAPPOINTING. WE BOUGHT THE TOP OF THE LINE KIA BECAUSE IT WAS RATED SO HIGHLY FOR SAFETY BUT NOW WE ARE NOT EVEN COMFORTABLE DRIVING IT. MY CHILDREN WERE IN THE CAR AND LIVES COULD HAVE BEEN LOST.

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