NHTSA Complaint #11191579 — 2018 CHRYSLER PACIFICA STEERING

Complaint Details

ODI Number	11191579
Vehicle	2018 CHRYSLER PACIFICA
Component	STEERING
Date of Incident	March 25, 2019
Date Filed	March 26, 2019
Mileage	5,500 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ME

Consumer Description

2018 CHRYSLER TOURING L PLUS PURCHASED 4/23/2018. ON 3/25/2019, WHILE DRIVING ON A CLEAR DRY ROAD IN LATE AFTERNOON AT 50 MILES/HOUR ON A MAIN ROAD LEADING INTO OUR CITY, THE STEERING SUDDENLY TURNED HARD RIGHT (COULD NOT CONTROL IT) AND THE VEHICLE WENT OFF THE ROAD. NO INJURIES (SIDE AIRBAGS DEPLOYED), BUT SIGNIFICANT DAMAGE TO VEHICLE. IT MAY BE A TOTAL LOSS. IT'S UNBELIEVABLE THAT NOBODY WAS KILLED OR HARDLY PHYSICALLY INJURED, BUT BOTH DRIVER AND PASSENGER (A VERY YOUNG CHILD) ARE TRAUMATIZED BY THE EXPERIENCE WITH THIS NEW VEHICLE. *DT*JB

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