NHTSA Complaint #11190596 — 2017 SMART FORTWO

SEAT BELTS DO NOT RETRACT. THERE WERE COUPLE OF TIMES WHILE IN TRANSIT ON CITY ROAD, I HAD TO APPLY BRAKE SUDDENLY AND SEAT BELT FAIL TO ENGAGE TO HOLD THE PASSENGER BACK . ALL THE TIME , BOTH SEAT BELTS DO NOT RETRACT TO THEIR HOME POSITION WHEN NOT IN USE AND CAR IS STOPPED AND PARKED, THIS CAUSED DENTS TO THE CAR'S BODY AND FRAME AROUND THE DOOR WHEN WE CLOSE THE DOORS. I REPORTED TO THE LOCAL MERCEDES DEALER SEPTEMBER 2018. IN DECEMBER, THEY COULD ONLY REPLACE THE DRIVER SIDE SEAT BELT. THE PASSENGER SIDE'S BELT HAS BEEN CLAIMED TO BE BACKED ORDER TILL NOW. I HAVE CALLED NUMEROUS TIMES TO FOLLOW UP FOR THE REPAIR AND I AM STILL WAITING FOR OVER 6 MONTHS FOR THIS FAULTY SEAT BELT TO BE REPAIRED. I DON'T FEEL SAFE TO DRIVE MY CAR. I LEASE THIS NEW CAR SINCE OCTOBER 2017 AND THE SAFETY ISSUE HAPPENED ONLY WITHIN A YEAR.