NHTSA Complaint #11190248 — 2015 HYUNDAI TUCSON

RECEIVED 2 RECALL NOTICES TO HAVE THE ENGINE CONTROL SOFTWARE UPDATED WITH AN ANTI-KNOCK PREVENTION FEATURE. WE UPDATED THE SOFTWARE AT THE DEALER BEFORE THE SECOND LETTER FROM HYUNDAI WHICH NOTIFIED US THAT THE SOFTWARE WILL LIMIT ENGINE PERFORMANCE AND VEHICLE SPEED IF ACTUATED, AND THAT WE SHOULD TAKE IT TO THE DEALER FOR REPAIR SHOULD THIS OCCUR. THIS IS PERCEIVED TO BE A SALES GIMMICK FOR HYUNDAI THAT IS UNAVOIDABLE IF ACTUATED. THE HYUNDAI 1-800 HELP LINE COULD NOT ANSWER THE QUESTIONS REGARDING AN OPTION TO REMOVE THE SOFTWARE TO AVOID THIS EVENT, OR THE COST TO MAKE THE MANDATED REPAIRS WHEN THEY OCCUR. THEY ALSO PROMISED A 120,000 WARRANTY UPDATE NOTIFICATION THAT WAS NEVER SENT TO US PROMISED 3-5 DAYS AFTER INSTALLATION. WE PERCEIVE THE SOFTWARE INSTALLATION A SAFETY ISSUE BECAUSE IT COMMANDS YOUR VEHICLE INTO A LIMITING STATE. THE RECALL IS LABELLED: PRODUCT IMPROVEMENT CAMPAIGN NUMBER 953. 2015 HYUNDAI TIUCSON, A CAR WE OTHERWISE LOVE, AND A 3RD HYUNDAI IN 7 YEARS.