NHTSA Complaint #11189826 — 2016 TESLA MODEL S

TAKATA RECALL THANK YOU FOR TAKING THE TIME TO REVIEW THIS COMPLAINT. I AM SENDING IT DUE TO TWO MAIN REASONS: 1 - THIS IS THE SECOND RECALL I'VE RECEIVED FOR THE SAME CAR; 2 - I AM HAVING SAFETY ISSUES WITH MY TESLA SINCE NOVEMBER 2018. AFTER SEVERAL E-MAILS AND VISITING A CENTER IN PERSON, MY ISSUE REMAINS UNRESOLVED AND I AM RARELY GETTING ANY RESPONSES. THE LAST TIME TESLA GOT BACK TO ME WAS IN FEBRUARY. ----- CORE PROBLEM: I AM HAVING RECURRING ISSUES WITH THE ELECTRICAL SYSTEMS OF THE CAR, AND THEY REMAIN AFTER TAKING IT TO A SERVICE CENTER. THE AUTOMATIC EMERGENCY BRAKES FOR THE CAR DID NOT WORK WHEN WE HAD AN ACCIDENT, EVEN THOUGH THE WARNING WENT OFF. I'VE CHECKED AND THE OPTION WAS TURNED ON. THE MAIN ISSUE IS THAT I'VE BEEN PAYING FOR A CAR/FEATURE THAT DOES NOT WORK AS INTENDED, PUTTING MY FAMILY'S SAFETY AT RISK. MORE IMPORTANTLY, I AM RECEIVING ZERO SUPPORT FROM TESLA. THANKS FOR THE HELP, AND PLEASE REACH OUT IF YOU NEED ANY ADDITIONAL CONTEXT.