NHTSA Complaint #11189787 — 2011 SUBARU IMPREZA

TAKATA RECALL: PER THE NOTIFICATION I RECEIVED IN THE MAIL, I ATTEMPTED TO MAKE AN APPOINTMENT AS SOON AS POSSIBLE TO HAVE THE NECESSARY WORK PERFORMED ON MY VEHICLE. THE DEALERSHIP WAS FARRISH SUBARU IN FAIRFAX, VA. I SCHEDULED MY APPOINTMENT LAST NIGHT FOR MARCH 25. I RECEIVED TWO EMAILS TODAY FROM THE DEALERSHIP. THE FIRST ADVISED ME THAT THEY HAD CANCELED MY APPOINTMENT. THE SECOND STATED THAT THEY PLANNED ON SCHEDULING ALL RECALL APPOINTMENTS FOR THE FIRST WEEK OF MAY, ALMOST TWO MONTHS FROM NOW, WHICH SEEMS LIKE AN UNACCEPTABLE AMOUNT OF TIME TO WAIT. I DO NOT HAVE ALTERNATIVE FORMS OF TRANSPORTATION READILY AVAILABLE AND I FREQUENTLY HAVE PASSENGERS RIDING IN MY CAR. I HAVE ATTACHED SCREENSHOTS OF THE EMAILS I RECEIVED FROM FARRISH SUBARU.