NHTSA Complaint #11024719 — 2011 SUBARU IMPREZA

TAKATA RECALL. AFTER INFORMING ME IN JULY 2016 THAT THE AIRBAG HAS BEEN RECALLED, SUBARU HAS STILL NOT REPAIRED THE DEFECT AND WILL NOT GIVE A TIMELINE ON WHEN THE PARTS WILL BE AVAILABLE. I KNOW THAT OTHER PEOPLE WITH SUBARUS HAVE BEEN ABLE TO GET THEIRS REPAIRED IN A TIMELY MANNER, BUT I HAVE NOW GONE OVER 14 MONTHS WITHOUT THE USE OF MY FRONT, PASSENGER SIDE SEAT. PUTNAM SUBARU IN SAN FRANCISCO SENT ME AN EMAIL IN APRIL 2017 TELLING ME TO MAKE A SERVICE APPOINTMENT TO GET IT FIXED, BUT AFTER THREE ATTEMPTS AT SETTING A TIME, THEY HAVE CALLED ME TO CANCEL SAYING THAT THEY STILL DO NOT HAVE THE PARTS AND THAT I'M ON A WAITLIST. THEY INSIST THAT THEY CANNOT PROVIDE A TIMELINE FOR WHEN PARTS WILL BE AVAILABLE EVEN THOUGH THEY SAY THEY HAVE BEEN ABLE TO MAKE SOME REPAIRS.