NHTSA Complaint #11187478 — 2011 CADILLAC SRX
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11187478 |
| Vehicle | 2011 CADILLAC SRX |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
I HAVE HAD AN ISSUE WITH THE TIMING CHAIN TWICE ON THIS VEHICLE. THE FIRST INSTANCE WAS IN SEPT. 2017 WHEN THE VEHICLE HAD 84K MILES. GM ASSISTED WITH THE COST OF THE REPAIR. LESS THAN 20K MILES LATER AND A YEAR LATER, THE SAME PROBLEM HAS OCCURRED. THE DEALERSHIP LET ME KNOW THIS WAS A 'KNOWN FACTORY ISSUE'. GM IS NOT ACCEPTING RESPONSIBILITY. THIS IS ABSURD THE GM AID NOT RECOGNIZING THIS AS AN ISSUE AND ISSUING A RECALL.
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