NHTSA Complaint #11187398 — 2014 DODGE DURANGO

I PURCHASED MY DODGE DURANGO BRAND NEW IN 2014 AND NEVER HAD AN ISSUE WITH IT. IT IS CURRENTLY IN GREAT CONDITION EXCEPT THAT I RECENTLY TOOK IT IN FOR AN OIL CHANGE ON 3/9/19. IT SAT IN MY DRIVEWAY UNTIL MY WIFE DROVE IT TO WORK THE FOLLOWING MONDAY MORNING. ON HER WAY HOME FROM WORK SHE STARTED TO SMELL AN OVERWHELMING BURNING ELECTRICAL SMELL. I DROVE IT BACK INTO THE DEALERSHIP WHERE THE OIL CHANGE TOOK PLACE AND THEY OUTRIGHT LIED TO ME TELLING ME IT WAS A PLASTIC BAG BURNING ON THE CATALYTIC CONVERTER. THEY COULD NOT PROVE IT WHEN I ASKED THEM TO SHOW ME. I SCHEDULED AN APPOINTMENT WITH ANOTHER DEALERSHIP FOR THIS TUESDAY. SO I DID SOME RESEARCH TO SEE IF ANYONE HAS HAD THE ISSUE AND THE INTERNET IS FULL OF THESE VEHICLES HAVING THE SAME PROBLEM. I NOTICED THAT IN A FE INSTANCES THE ISSUE WAS DUD TO A RECALL ON THE ALTERNATOR. WHEN I ENTERED MY VIN NUMBER IN THE NHTSA SITE, IT DOES NOT COME UP AS A VEHICLE THAT NEEDS THE RECALL COMPLETED. WHY WOULD MY 2014 DODGE DURANGO BE PART OF THAT RECALL? VIN [XXX] AND ALSO IF THIS IS NOT THE ISSUE WHY WOULD I AND SO MANY OTHERS HAVE THE ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR