NHTSA Complaint #11186858 — 2012 FORD F-150

A YEAR AGO, MY 2012 F150 XLT 2WD HAD A POWER STEERING FAILURE. IT MAGICALLY STARTED WORKING UNTIL A MONTH AGO. WITHIN TWO WEEKS, MY POWER STEERING FAILED THREE TIMES. I STARTED MY VEHICLE, PUT IT INTO GEAR, AND IMMEDIATELY THE POWER STEERING FAILURE LIGHT CAME ON. THE FIRST TIME, RESTARTING MY TRUCK WORKED. THE SECOND TIME, MY NORMAL MECHANIC RAN CODES AND FOUND THERE WAS A MISCOMMUNICATION BETWEEN THE STEERING WHEEL AND POWER STEERING, STATING IT WASN'T ZEROED OUT AND THEREFORE LOCKED. THEY RESET IT AND IT WORKED. THE THIRD TIME, I ZEROED THE WHEEL OUT WHEN I GOT TO WORK... USING ALL MY STRENGTH TO MAKE TURNS. I THEN TOOK IT TO BE DIAGNOSED BY A FORD DEALER SERVICE CENTER AND THEY FOUND AN "INTERNAL FAILURE" OF THE POWER STEERING ASSEMBLY GEAR, PART #EL3Z-3504-BE. THIS PART HAS BEEN RECALLED ON MANY 2008-2014 F150S, BUT MINE ISN'T ON THE RECALL LIST. I LIVE IN NASHVILLE, SO MY DRIVING IS A MIX OF CITY STREETS AND INTERSTATES. I HAVE THE DIAGNOSIS/ESTIMATE PAPERWORK ON HAND. FORD CUSTOMER SERVICE HAS REFUSED TO RETURN MY CALLS.