NHTSA Complaint #11186603 — 2011 FORD FUSION

THE POWER STEERING IN MY 2011 FORD FUSION HAS BEEN GOING OUT PERIODICALLY. WHEN THIS HAPPENS, I HAVE TO WAIT FOR THE OPPORTUNITY TO MAKE A WIDE TURN BECAUSE IT'S VERY DIFFICULT TO TURN THE WHEEL. THERE'S BEEN SEVERAL OCCASIONS WHEN I CAUSED TRAFFIC JAMS OR ALMOST GOT REAR ENDED SINCE THE CAR BEHIND ME DIDN'T EXPECT ME TO TAKE SO LONG TO TURN. A LOT OF TIMES THE POWER STEERING GOES OUT WHEN I'M STOPPED AT A RED LIGHT. I CAN STILL DRIVE THE CAR TO MY DESTINATION LOCALLY USING THE STREETS BUT I FEAR THAT IT WILL GO OUT ONE DAY WHILE I'M DRIVING ON THE FREEWAY. LUCKILY IT'S USUALLY ONLY ME IN THE CAR WHEN IT HAPPENS BUT I'M AFRAID THAT IT MIGHT ALSO HAPPEN WHEN MY KIDS ARE IN THE CAR. IT'S ALSO FRUSTRATING BECAUSE ONLY I CAN DRIVE THE CAR BECAUSE WHEN IT HAPPENED ONCE WHEN MY WIFE DROVE IT, SHE PANICKED AND WASN'T STRONG ENOUGH TO TURN THE WHEEL. THIS TIME, SHE DID HAVE ONE OF MY CHILDREN IN THE CAR. I HAD TO GO MEET HER AND DRIVE IT HOME. I'VE BEEN RESEARCHING THIS ISSUE AND HAVE FOUND THAT THOUSANDS OF VEHICLES WITH THE SAME MAKE, .MODEL, AND YEAR HAVE EXPERIENCED SIMILAR ISSUES YET ONLY CERTAIN VEHICLES ARE PART OF A RECALL. MY CAR IS EXPERIENCING EXACTLY EVERYTHING THAT THE RECALL SAYS IT WOULD YET WHEN I RUN MY VIN #[XXX] THROUGH FORDS DATABASE, MY CAR DOES NOT FALL UNDER THIS POWER STEERING RECALL. WHICH I FIND VERY DISTURBING. I'VE ALSO CONTACTED FORD CORPORATE AND MY LOCAL FORD DEALERSHIP AND THEY JUST ADVISE ME THAT MY VIN # IS NOT PART OF THAT RECALL. WHICH IS VERY ODD. SINCE MY CAR IS EXACTLY WHAT THE RECALL DESCRIBES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR