NHTSA Complaint #11186596 — 2007 JEEP LIBERTY

TL* THE CONTACT OWNS A 2007 JEEP LIBERTY. THE CONTACT STATED THAT THE BODY OF THE VEHICLE MADE ABNORMAL WHINING NOISES WHEN DRIVING OVER BUMPS IN THE ROAD. THE CONTACT NOTICED THAT THE LOWER FRAME AND CONTROL ARM WERE RUSTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL AND SHOULD BE TAKEN TO A DEALER. THE DEALER WAS NOT CONTACTED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT NOTHING COULD BE DONE BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS 97,000. *BF. CONSUMER WAS TOLD BY THE REPAIR SHOP THE FRONT CROSS MEMBER SUB-FRAME WAS BROKEN. CAR MILES WERE UNDER 10,000 AND THE WAS OVER 10 YEARS OLDS. CONSUMER CALLED THE JEEP CORPORATE OFFUCE ON 3/13/19. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB