NHTSA Complaint #11186385 — 2016 FORD F-150

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11186385
Vehicle	2016 FORD F-150
Component	STRUCTURE:BODY
Date of Incident	March 12, 2019
Date Filed	March 13, 2019
Mileage	121,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

ON 3/12/19, THIS VEHICLE WAS IN MOTION ON A FEDERAL HIGHWAY WITH A DRIVER, AND (1) PASSENGER IN THE FRONT SEAT. EARLIER IN THE DAY, SAID VEHICLE WAS IN THE DEALERSHIP FOR A RECALL FIX. THE RECALL WAS TO FIX THE DRIVER AND PASSENGER DOOR LOCKING MECHANISMS FROM OPENING PREMATURELY. WHILE IN MOTION ON THE HIGHWAY AFTER LEAVING THE DEALERSHIP THE PASSENGER SIDE DOOR CAME OPEN AND WOULD NOT LATCH ANY FURTHER. DURING THE INITIAL REPAIR PROCESS THERE WERE CUSTOMER SERVICE ISSUES WITH DEALERSHIP STAFF; AFTER SPEAKING WITH THE DEALERSHIP AGAIN FOLLOWING THE INCIDENT THEIR RESPONSE WAS, "THAT'S WHAT YOU GET." DUE TO INCIDENTS AT THE DEALERSHIP IT IS BELIEVED THE REPAIR WAS NOT COMPLETED CORRECTLY ON PURPOSE RISKING LIVES OF THOSE IN THE VEHICLE.

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