NHTSA Complaint #11186365 — 2013 FORD F-150

WHILE DRIVING TO WORK, I TRIED TO TURN ON THE REAR DEFOGGER. IT WAS 27 DEGREES F AND THE REAR WINDOW WAS SLIGHTLY COVERED WITH FROST MAKING IT DIFFICULT TO SEE OUT THE BACK. AFTER APPROXIMATELY 30 SECONDS, I HEARD A VERY LOUD BANG. I LOOKED IN THE REARVIEW MIRROR AND SAW THAT MY REARVIEW WINDOW ON THE PASSENGER SIDE HAD SHATTERED. I WAS GOING ABOUT 55 MPH AT THE TIME AND NO OTHER CARS WERE AROUND ME. THIS IS THE SECOND WINDOW IN THIS TRUCK. FORD PREVIOUSLY REPLACED THE WINDOW UNDER WARRANTY DUE TO THE REAR DEFOGGER NOT WORKING. NOT LONG AFTER, THE DEFOGGER STOPPED WORKING AGAIN. I REMEMBER SEEING MANY ONLINE POSTS ABOUT THE DEFECTIVE REAR WINDOW DEFOGGERS, BUT I ASSUMED FORD FIXED THE ISSUE WHEN THEY INSTALLED THE REPLACEMENT. NOW THAT THE WINDOW IS SHATTERED, IT IS EVIDENT THAT FORD HASN'T FIXED ANYTHING AND BY THE NUMBER OF ONLINE COMPLAINTS, THEY DON'T SEEM TO CARE EITHER. I DON'T UNDERSTAND HOW A RECALL HASN'T BEEN ESTABLISHED YET WITH THE SAFETY CONCERNS OF BROKEN GLASS NEAR THE PASSENGERS IN THE REAR SEATS.