NHTSA Complaint #11186341 — 2016 ACURA MDX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11186341
Vehicle	2016 ACURA MDX
Component	ELECTRICAL SYSTEM
Date of Incident	August 23, 2018
Date Filed	March 13, 2019
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

CAR ELECTRICAL ACTIVATED WHEN START BUTTON WAS PUSHED BUT IT WASN'T CLEAR IF ENGINE WAS RUNNING. CAR WOULD NOT "TURN OFF" OR LOCK. MANY ERROR MESSAGES CAME ACROSS DASH AND CAR WAS NOT PROPERLY RECOGNIZING FOBS. AN ACURA SERVICE CENTER WAS CALLED AND WE WERE TOLD OUR ONLY OPTION WAS TO DISCONNECT BATTERY LEADS OR LET THE CAR RUN UNTIL THE BATTERY DIED. MANY HOURS LATER THE BATTERY DIED. WHEN THE ACURA SERVICE TRUCK CAME TO GET US THEY COULDN'T EVEN GET THE CAR INTO NEUTRAL AFTER CHARGING THE BATTERY AND WHEEL TRUCK HAD TO BE CALLED. THE DEALERSHIP HAD THE CAR FOR WEEKS AND WAS NOT ABLE TO DETERMINE THE PAUSE. WE HAVE MULTIPLE VIDEOS OF THE INCIDENT. NOTE THAT THE CAR WAS NOT IN ACCESSORY MODE AND THE BEHAVIOR IS INCONSISTENT WITH ACCESSORY MODE.

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