NHTSA Complaint #11186054 — 2013 SUBARU BRZ

I DROPPED MY CAR OFF AT COLONIAL SUBARU IN SOUTH CHESTERFIELD, VIRGINIA ON 2/16 TO HAVE THE NHTSA SAFETY RECALL CAMPAIGN # 18V-722 PERFORMED. ON 3/1 I RECEIVED A CALL FROM SEVICE ADVISOR MINDY WILLIAMS TELLING ME THE DEALERSHIP WILL BE REFUSING TO PERFORM THE RECALL IN ACCORDANCE WITH SOA BULLETIN WTY-84R ( AVAILABLE AT HTTPS://STATIC.NHTSA.GOV/ODI/RCL/2018/RCRIT-18V772-6522.PDF ). SHE STATED THAT THEY WILL NEED ME TO PAY $650 TO REMOVE AND REINSTALL AFTERMARKET MODIFICATIONS ON THE VEHICLE. SUBARU OF AMERICA BULLETIN # WTY-84R WAS FILED WITH THE NHTSA ON 1/14/19. THIS DOCUMENT, SPECIFICALLY PAGE 6, SECTION 2 TITLED "FA ENGINE PROCEDURE" STATES: "' CONTACT THE SOA TECHLINE IMMEDIATELY TO REVIEW ANY CONCERNS BELIEVED TO BE IMPEDING OR PREVENTING PROPER COMPLETION OF THIS RECALL. THERE SHOULD BE VERY FEW IF ANY CASES WHERE THIS WOULD BE NECESSARY. A SEVERE EXAMPLE OF AN IMPEDIMENT WOULD BE IF THE WRONG SPECIFICATION ENGINE IS FOUND TO BE INSTALLED. NEARLY ALL AFTERMARKET MODIFICATIONS CAN BE WORKED AROUND OR REMOVED TO ALLOW VALVE SPRING REPLACEMENT TO PROCEED. ' CONTACT THE SOA CLAIMS TEAM SHOULD REMOVAL AND / OR REINSTALLATION OF THESE CUSTOMER MODIFICATIONS REQUIRE SIGNIFICANT ADDITIONAL TIME." BASED ON THIS SECTION, SUBARU SHOULD BE WORKING AROUND THESE AFTERMARKET MODIFICATIONS AND IF EXTRA TIME IS REQUIRED THEIR POLICY STATES THAT SOA WILL PAY FOR IT, NOT THE CUSTOMER. SOA'S REFUSAL TO COMPLETE THIS RECALL PUTS THEM IN CLEAR BREACH OF THE AGREEMENT THEY FILED WITH THE NHTSA. I HAVE ATTEMPTED ESCALATING THIS TO DEALERSHIP MANAGEMENT AS WELL AS CORPORATE CUSTOMER RELATIONS (WHERE I SPOKE TO 4 PEOPLE, INCLUDING A SUPERVISOR.) NONE WOULD EVEN ACKNOWLEDGE SOA'S FILING WITH THE NHTSA AND CONTINUED TO REFUSE TO PERFORM THE RECALL. **PLEASE** HELP ME GET THIS RESOLVED. THANK YOU SO MUCH.