NHTSA Complaint #11185834 — 2012 DODGE DART

I HAD TOOK MY CAR TO CHRYSLER IN BIDDEFORD IN MAY 2017 C/O THAT MY E-BRAKE WAS NOT HOLDING MY CAR. ONCE I GOT THE CAR BACK I COULD HARDLY LIFT THE BRAKE. I WENT BACK IN AND ASKED WHY IT WAS THAT WAY, THEY STATED THAT IT WOULD LOOSEN UP AS I USE IT. I USED THE BRAKE A COUPLE OF MONTHS LATER AND IT WENT UP ABOUT AN INCH. THE NEXT TIME I USED IT WAS IN FEBRUARY AND WHEN I PULLED UP ON THE BRAKE LEVEL IT WENT STRAIGHT UP. I CALLED AND LEFT NUMEROUS VM. NO ONE CALLED ME BACK. I WENT BACK IN ON A SATURDAY FOR MY OIL CHANGE. I TALKED TO A REP THERE AND THEY STATED THAT THEY WOULD LEAVE A NOTE FOR SOMEONE TO CALL ME BACK ON MONDAY. I NEVER RECEIVED A CALL BACK. I FINALLY GOT SOMEONE TO MAKE AN APPT FOR ME TO BRING MY CAR IN. ONCE THEY FOUND OUT I NO LONGER HAD THE B TO B WARRANTY THEY STATED THAT I WOULD HAVE TO PAY ALMOST $500. I CALLED AND LEFT A MSG FOR THE GM AND I GOT A CALL BACK FROM THE SALES MANAGER WANTING ME TO TRADED MY CAR IN. I STATED TO HIM I THOUGHT HE WAS CALLING ABOUT THE BRAKE. HE STATED TO BRING IT IN AND THEY WILL PUT IT ON THE LIFT WHILE I TALK TO SALES. THE REP CAME BACK AND STATED DO YOU KNOW THAT YOUR BRAKE DOES NOT WORK. MADE AN APPT FOR A DIAGNOSTIC WHICH I HAD TO PAY FOR AND THEY ORDERED A PART FOR MY CAR. I HAD TO TAKE MY CAR BACK TO BE LOOKED AT BILL DODGE AND THEY STATED THAT MY BRAKE WAS NOT WORKING AND THAT MY CALIPERS WHERE STICKING. I BROUGHT THE CAR BACK IN AND THEY STATED I NEEDED ONE OF MY CALIPERS CHANGED. I STATED I JUST CHANGED ONE THIS SUMMER MAKE SURE YOU GET THE RIGHT ONE. I PICKED UP MY CAR AND TOOK MY CAR TO MY FRIEND IN NH. HIS MECHANIC AGAIN STATED THAT MY BRAKE WAS NOT FIXED AND THAT THE E-BRAKE IS CAUSING THE CALIPERS TO STICK. I GOT MY CAR BACK AND A WEEK LATER (03/01/2019) I WAS IN AN ACCIDENT WHERE A CAR HIT MY DRIVER'S DOOR DOING ABOUT 35+. MY AIR BAGS NEVER WENT OFF. I HAVE 4 AIRBAGS AND NOT ONE WENT OFF. OTHER CARS DID.