NHTSA Complaint #11184903 — 2017 HONDA CR-V

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11184903
Vehicle	2017 HONDA CR-V
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	February 7, 2019
Date Filed	March 7, 2019
Mileage	48,631 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WHILE DRIVING, SAFETY SYSTEMS GO OFFLINE. ADAPTIVE CRUISE CONTROL, LANE KEEP ASSIST, ROAD DEPARTURE MITIGATION, COLLISION MITIGATION BRAKING SYSTEM, AND OTHERS ALL GO OFFLINE AT THE SAME TIME. APPEARS TO HAPPEN AT RANDOM. FIRST VISIT TO DEALER, WE WERE ADVISED THEY DID NOT SEE ANY CODES AND THERE WAS NO MALFUNCTION AT THAT TIME. NEXT VISIT, ALL THE SYSTEMS WERE STILL OFFLINE FROM EARLIER IN THE DAY AND THEY PERFORMED SOME SOFTWARE UPDATES WHICH RESET EVERYTHING. NEXT DAY, SAFETY SYSTEMS WENT OFFLINE AGAIN. WE TOOK THE VEHICLE BACK TO THE DEALER WHERE IT IS RIGHT NOW AND THEY ARE ADVISING THAT IT IS A FUEL ISSUE AND GASOLINE IS GETTING INTO THE OIL . NO EXPLANATION HOW OR WHY THIS IS CAUSING THE SAFETY SYSTEMS TO GO OFFLINE AND BECOME INOPERABLE. HAVE CONTACTED HONDA MULTIPLE TIMES ALONG THEY WAY, CURRENTLY WAITING ON A CASE MANAGER TO CALL BACK.

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