NHTSA Complaint #11184718 — 2013 DODGE GRAND CARAVAN

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. WHILE DRIVING VARIOUS SPEEDS, THE TRANSMISSION WOULD DOWNSHIFT OR SHIFT INTO NEUTRAL. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE FAILURE RECURRED. IN ADDITION, WHILE DRIVING, THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE A CODE RED INDICATED A FAILURE WITH THE WINDSHIELD WIPER AND THE FUEL PUMP. THE CONTACT CALLED GREENVILLE CHRYSLER JEEP DODGE AT (903) 454-0283 (LOCATED AT 5401 INTERSTATE HWY 30, GREENVILLE, TX 75402) AND WAS INFORMED THAT THERE WAS NO RECALL ASSOCIATED WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO RECALL ASSOCIATED WITH THE VIN. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.