NHTSA Complaint #11184647 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE LOST ELECTRIC POWER STEERING (EPS) ABILITY, WHICH CAUSED THE CONTACT TO HAVE TO MANEUVER THE STEERING WHEEL WITH EXTREME DIFFICULTY. THE EPS WARNING INDICATOR FLASHED WHEN THE FAILURE OCCURRED. AN INDEPENDENT MECHANIC LOCATED A DIAGNOSTIC TROUBLE CODE FOR THE STEERING SHAFT TORQUE SENSOR. THE TORQUE SENSOR NEEDED TO BE REPLACED THE ABS CONTROL MODULE NEEDED TO BE REPROGRAMMED. DICK MASHETER FORD (1090 S HAMILTON RD, COLUMBUS, OH 43227, (614) 861-7150) AND THE MANUFACTURER INDICATED THAT THE VEHICLE RECEIVED A SOFTWARE UPDATE IN 2014 FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING); HOWEVER, THE REMEDY FAILED. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: DP15001 (STEERING); HOWEVER, THE FAILURE WAS RELATED. THE MANUFACTURER PROVIDED NO ASSISTANCE OTHER THAN SUGGESTING THE DEALER REPLACE THE PART. THE APPROXIMATE FAILURE MILEAGE WAS 139,000.